Portfolio Category: Case Study

Challenge: The executive team of a national advertising agency was struggling with challenges relating to the firm’s advanced network and complex carrier billing. According to the Director of IT, data network bottlenecking and dropped packets were negatively impacting the business. He needed more bandwidth at critical locations, and help with getting independent pricing and delivery.…

Challenge: A food and beverage consulting firm was migrating its voice and data network to a new service provider. The firm’s Senior Vice President, responsible for finance, noticed that long-distance charges had been steadily increasing on both incoming toll-free (800) service and outbound calling. He contacted our team requesting assistance with two issues. First, he…

Challenge: A distribution company serving commercial real estate, development corporations and construction companies had recently completed a migration of all voice services to a hosted VoIP solution. The CFO requested a review of the billing and network to verify that the newly implemented service matched the contract terms. Approach: Our team examined the client’s VoIP…

Challenge: The finance division of a large insurance agency was concerned that their call center monthly PRI voice charges seemed unusually high. The costs had been steadily increasing over the past few years. According to the client, the only recommendation provided by their carrier billing and sales team was to increase their call plan allotted…