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Food & Beverage Consulting Firm

Challenge: A food and beverage consulting firm was migrating its voice and data network to a new service provider. The firm’s Senior Vice President, responsible for finance, noticed that long-distance charges had been steadily increasing on both incoming toll-free (800) service and outbound calling. He contacted our team requesting assistance with two issues. First, he needed a solution to reduce the cost of long-distance service. Second, his team needed help with ensuring that all billing and services outside the scope of the voice migration were disconnected and reconciled in billing.

Approach: After evaluating several solutions, we assisted the firm with negotiating a new 800#  and long-distance service plan that reduced usage charges by 50 percent of their current spend. Our team project managed the installation of the new service including the porting of all numbers. To ensure the voice migration went smoothly we created a detailed inventory of the client services.

Result: Our analysis identified additional voice services that the client was not aware of. All services outside the scope of the network migration projection were either migrated or disconnected for additional savings.