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Commercial Distribution Company

Challenge: A distribution company serving commercial real estate, development corporations and construction companies had recently completed a migration of all voice services to a hosted VoIP solution. The CFO requested a review of the billing and network to verify that the newly implemented service matched the contract terms.

Approach: Our team examined the client’s VoIP services and contract. We identified erroneous billing on the client's invoice including maintenance charges for handsets and monthly charges for the technical support.

Result: The findings provided the client with key information to be considered for future contract renewals. Also, a review of the client’s data services found the client was not receiving competitive pricing and could realize a savings of 30 percent.