Portfolio Category: Case Study

Challenge: After migrating voice services between two carriers and moving its corporate headquarters, a New York Law firm had been struggling to resolve a technical issue relating to caller identification for almost one year. Approach: Provisioning errors, carrier miscommunication, and poor customer service drove the firm to request assistance. Our team identified that a remote…

Challenge: Identifying a new and reliable voice solution was a major corporate initiative for one of our clients in the mortgage industry. They needed a cost-effective call center solution that did not compromise service levels for its national finance and mortgage clients. They required assistance in handling RFP Issuance, sourcing, project management, and policy setting for…

Challenge: The funding arm of a global not-for-profit helping to save and protect children was evaluating a technology transformation to migrate all traditional voice service to VoIP. Before making this change, the nonprofit sought an accurate inventory and financial cost analysis of all existing voice services. Approach: We applied our inventory mapping techniques and uncovered…

Challenge: After 20 years at its current location, an Entertainment Agency planned to move its corporate headquarters to allow for future growth. The company identified an office space in a historic landmark building in midtown Manhattan. Outside of the physical move, executive leadership decided it would be a good time to obtain a financial assessment…