Law Firm

Challenge: After migrating voice services between two carriers and moving its corporate headquarters, a New York Law firm had been struggling to resolve a technical issue relating to caller identification for almost one year.

Approach: Provisioning errors, carrier miscommunication, and poor customer service drove the firm to request assistance. Our team identified that a remote call forwarding and foreign exchange scheme between the firm’s new carrier and the previous local carrier was misconfigured.

Result: By working directly with the carrier’s provisioning team and business office, our team resolved the issue in less than one week.