Funding Company

Challenge: The funding arm of a global not-for-profit helping to save and protect children was evaluating a technology transformation to migrate all traditional voice service to VoIP. Before making this change, the nonprofit sought an accurate inventory and financial cost analysis of all existing voice services.

Approach: We applied our inventory mapping techniques and uncovered that the client had been paying for non-working voice services for the past six years. Our team identified several major billing errors and potential business continuity and disaster recovery vulnerabilities within the client’s network.

Result: Our review demonstrated that the client was only using 47 percent of its voice numbers at one of its national locations. We resolved all billing issues resulting in a large settlement refund for the client. The client was now positioned well for technology transformation.